Help

How do I access the class recording I purchased?

If you purchased the class on our website:

Once you receive our email telling you the recording is available, you can access it by visiting the MY ACCOUNT page on the main menu of our website.  Sign in using the password that was emailed to you when you made your first purchase on our website. When you're signed in, this page lists all of the classes that you've purchased. Click on the course. When the course page loads, if it still says NOT ENROLLED, follow the instructions here.

If you purchased a class on Eventbrite and do not have an account on our website:

Once you receive our email telling you the recording is available, please finish creating your account on our website. We've created an account for you using your Eventbrite email address. You just need to reset your password. To do this, please visit this page and enter the email that you used to purchase tickets on Eventbrite.  Once you reset your password, log in and visit the MY ACCOUNT page. When you're logged in, this page lists all of the classes that you've purchased. Click on the course. When the course page loads, if it still says NOT ENROLLED, follow the instructions here.

What if the class I purchased still says NOT ENROLLED and asks me to pay again?

If the course you have purchased still says NOT ENROLLED when you try to access it, please first make sure you're signed in to your account by visiting the MY ACCOUNT page in our main menu. If you're signed in, you should see the class listed under "Your Courses" on the MY ACCOUNT page.

If you're signed in and the course page still says NOT ENROLLED, please follow the steps below. If the issue ever happens again, simply follow these steps again. Please contact us if you need any help.

Solution 1: Refresh the course page (the page that says NOT ENROLLED). This should update it : )

Solution 2: If it still says not enrolled, please clear your cookies and cache. Here are easy to follow instructions on how to do this for a computer.  Here are instructions on how to do it for the google chrome browser and android phones.   Here is how to do it on an iphone.

NOTE: After doing this, you may need to sign in again on the MY ACCOUNT page.

Once you've cleared your cookies and cache, go back to the course page. Hit refresh. You should now have access.

If you're still having issues, please contact us. We will be delighted to hear from you and help.

Wishing you all the love and happiness,
DNA